ANÉRA Therapy

Last updated: 02/03/2026

ANÉRA Therapy (“ANÉRA”, “we”, “us”, or “our”) is committed to protecting your privacy and handling personal information in a respectful, secure, and transparent manner.

This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect personal information necessary to provide therapeutic and professional services, including:

• Name, date of birth, and contact details

• Emergency contact information

• Health and wellbeing information relevant to therapy

• Referral information (where applicable)

• Session notes and clinical records

• Payment and billing information

• Communication records (emails, messages, booking enquiries)

You may choose not to provide certain information; however, this may limit our ability to provide services safely and effectively.

2. How Information Is Collected

Information may be collected through:

• Website contact forms or booking enquiries

• Intake or consent forms

• Emails, phone calls, or text messages

• During therapy sessions

• Referrals from third parties (with consent)

• Online booking or practice management systems

3. Why We Collect Your Information

Your information is collected to:

• Provide counselling and therapeutic services

• Assess suitability and support your wellbeing

• Communicate regarding appointments and services

• Maintain clinical records as required by professional standards

• Process payments and manage administration

• Meet legal, ethical, and regulatory obligations

4. Storage and Security of Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

Information may be stored:

• Securely in encrypted digital practice management systems

• On password-protected devices

• In secure cloud-based platforms compliant with privacy standards

Only authorised persons have access to client information.

5. Confidentiality and Disclosure

Your information is kept confidential and will not be shared without your consent, except where required or permitted by law, including:

• Risk of serious harm to yourself or others

• Legal or court requirements

• Mandatory reporting obligations

• Professional supervision (information de-identified where possible)

6. Website Data and Cookies

Our website may collect limited non-identifying information such as:

• Browser type

• Pages visited

• General location data

• Website analytics

This information helps improve website performance and user experience.

Cookies may be used to support website functionality.

7. Third-Party Services

We may use trusted third-party platforms for:

• Online bookings

• Payment processing

• Telehealth sessions

• Email communication

These providers maintain their own privacy policies and security measures.

8. Access and Correction

You may request access to or correction of your personal information by contacting us directly.

Requests will be handled in accordance with legal and ethical requirements applicable to therapeutic records.

9. Retention of Records

Client records are retained for the period required under Australian law and professional guidelines (generally 7 years, or longer for clients under 18 years of age).

10. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

ANÉRA Therapy

Sunshine Coast, QLD 4558, Australia
📞 +61 468 469 856

✉️ infotabathagalvao@gmail.com
🌐 www.aneratherapy.com

11. Changes to This Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on our website.